I recently purchased a 5x8 big tex, plus hitch install from your shop in Boothwyn and I want to express my appreciation for probably the best customer service I have received in a long time. I just purchased a hobby farm and was in the market for hitch to be installed on my 08 Honda Pilot. I called around and for what I thought was a simple need, turned out to be a huge challenge! Honda was no help. Uhaul informed me the hitch assembly would take 6 weeks to order. I kept looking around and found The Hitch Man. I called and left a message. Within an hour I received a return call from Pete Peno. I spoke about getting a hitch installed and he informed me it would take 2 days to have the part in stock. I was blown away! I mentioned about possible purchasing a trailer also that was secondary to my needs. Pete asked how I would be using it and the size I had in mind and told me they had the exact size and model I needed coming in also in a few days. Again, within an hour he emailed me a detailed invoice that had everything discussed including tags, title, and registration with no hidden fees. I looked on-line and the trailer was perfect.
I was so impressed with the level of detail and customer service I made the decision to purchase on the spot! 2 days later I dropped off my vehicle and the next day I picked up. Everything was exactly as I expected.
Couldn`t be happier.
I can't say enough about these guys. We were getting ready to leave for Sturgis, SD. 3,500 miles round trip, pulling our toy hauler, when I realized that the hitch on our Ford Excursion was rotted out. We only had 10 days until we left. I called and got Scott. Told him the situation, and he got right on it. Found me a hitch on the other side of the country, had it shipped, and got us in right away. A 21 year old Excursion hitch replacement is a tricky job. Fuel tank has to come out, and rust is a factor. He let me know up front what they could run into. No surprises, no hidden costs. Everyone there was great to deal with, and no BS. They did a great job, and got our truck back to us with a few days to spare. Thanks for everything guys! I will recommend you to everyone.
Toby & Stacy Barnhart