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Shipping Policy Free Shipping is valid on ALL orders that allow for U.P.S. standard ground shipping. The packages must have a destination within the continental U.S. (48 states). Some oversized or overweight items are excluded from this offer. Our online shopping cart will notify you if the item will not qualify for the free shipping. Most products are shipped within 24 hours and arrive within 3-5 days. If you have any further questions, please contact our customer service team. This "Free Shipping" offer is for a limited time so HURRY! Return Policy Your satisfaction is guaranteed, and you can expect all items to be free from manufacturing defects. Any new and unused items may be returned within 30 days of purchase (Note: Returns may be subject to up to a 15% restocking fee). Contact us within 30 days of purchase and our specialists will work with you to create a solution to meet your needs. Every return must be authorized and a R.O. number will be issued for your reference. Our specialists will give you instructions on where to send your package for maximum efficiency. Shipment shortages must be brought to our attention within 7 days of receipt of goods. Every item we sell has a warranty policy associated with it. If you believe there may be a warranty issue, contact us. The Hitch Man, Inc. is not responsible for damage that may be caused by U.P.S. or any other shipping company. Such claims should be handled with the shipping carrier directly. If you have any further questions, please contact our customer service team. |
